Customer Operations Insights Specialist in Charlotte, NC at Coca-Cola Consolidated, Inc.

Date Posted: 3/26/2021

Job Snapshot

Job Description

Requisition ID:  15045 

Posting Locations: Charlotte 

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Customer Operations Insights Specialist

REFRESH your career by joining our exceptional team! Coca-Cola Consolidated, the largest bottler in the U.S., is looking for a Customer Operations Insights Specialist! 

Things you should know about working as a Customer Operations Insights Specialist:

The Customer Operations Insights Specialist is responsible for helping to identify customer trends in operational metrics, validating the accuracy of first- and third-party ordering systems, and owning the Customer Service Ticket analysis to understand customer and location trends and hot spots.  This role is also the Coca-Cola Consolidated representative for on shelf availability and customer in-stock metrics, and will work with The Coca-Cola Company’s North American Operating Unit, our customer operations team, and our customer management teams to identify and address systemic opportunities. 

What would success look like?

  • Collecting, analyzing, evaluating, and reporting data to increase operational effectiveness
  • Provide conclusions, ideas, and general guidance based off insights from the data and experiences to respond to business needs with the highest achievable result at the lowest cost to the company
  • Own and publish the monthly Customer Operations Insights Presentation
  • Liaison with Coca-Cola’s NAOU and our Customer Operations on Customer Service projects and metrics
  • Work with Computer Assisted Ordering system data, interpret results, and provide recaps
  • Lead and own the Customer Service Tickets analyzation, reporting, and communication processes
  • Communicate updates, presentations, and insights to Senior Management.
  • Support the company values and mission, and perform other related tasks and responsibilities as assigned to him/her by supervisor

Minimum Qualifications

  • Bachelor’s degree (4 years)
  • 3-5 years’ experience in a related field such as a Sales or Business analyst including experience in market research/statistics, consumer brand marketing, or business analysis.
  • Superior data mining and technical skills.
  • Ability to influence internally and externally
  • Superior organizational skills

All candidates will be subject to pre-employment testing: Background Check, Drug Screen, and Physical Abilities Test (if applicable).

Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.

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