IT Help Desk Technician - Nights & Weekends in Charlotte, NC at Coca-Cola Consolidated, Inc.

Job Description

Requisition ID:  5281 

Posting Locations: Charlotte 

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IT Help Desk Technician

REFRESH your career by joining our exceptional Information Technology team! Coca-Cola Consolidated, the largest bottler in the U.S., is looking for an IT Help Desk Technician! 

Things you should know about working as an IT Help Desk Technician:

This position has frequent contact with helpdesk customers, peers, and managers. Our Service Center Joyfully responds to needs of our employees with an Eagerness to Serve. The person will provide quality telephone support for ISS hardware and software related issues, with a high degree of customer satisfaction and in a timely manner Perform research, resolve, and respond to highly complex questions in accordance with current standards.

What would success look like?

Providing Coca-Cola Consolidated customers with a single point of contact for all ISS Business and Technical issues

Continuously increase the quality of support of the Service Center on issues we receive and decrease the need to escalate these issues off the Tier 2 support teams

Minimum Qualifications

• Eagerness to Learn- Continuous learning is required as Coke Consolidated systems and processes often change, and the Service Center must adapt to these changes
• Positive Attitude- the role requires a positive attitude with a servant’s heart while providing Coke Consolidated customers with a single point of contact for all IT Business and Technical issues
• Flexibility- will need to work any shift on the 24/7 Service Center, which may include possible third shift and night/weekends
• Problem solving skills- need to be advanced in Windows 10 OS, MS Office products and Mobile devices, because may have to work with employees with little to no computer knowledge
• Written and verbal communication – the ability to tell the entire story of a reported issue with enough details that don’t require follow up by tier 2 support
• Team Player-Provide insight and suggestions about ways to improve the Service Center and Support functions within ISS

All candidates will be subject to pre-employment testing: Background Check, Drug Screen, and Physical Abilities Test (if applicable).

Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.