Leave Accommodation Administrator in Charlotte, NC at Coca-Cola Consolidated, Inc.

Date Posted: 6/14/2021

Job Snapshot

Job Description

Requisition ID:  21181 

Posting Locations: Charlotte 

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Job Overview

The Leave and Accommodation Administrator will manage unpaid leave processes and provide support and guidance in the development and administration of the programs, policies, and procedures. The Leave and Accommodation Administrator is responsible for responding to teammate inquiries in a timely, accurate, and effective manner. The incumbent is also responsible for documenting and communicating any necessary actions to the appropriate party(s) and updating HR, Teammate Relations, and Management, as necessary. The Leave and Accommodation Administrator will follow established procedures to provide a high level of customer service to all inquiries. This role provides support and communication to teammates, managers, human resources business partners, and vendors. The position will handle sensitive or complex processes, and work closely with subject matter experts, as appropriate. The incumbent will also concentrate a portion of their time on the continued improvement of leave of absence processes, utilizing and leveraging automation and technology as applicable.

Duties & Responsibilities

  • Serves as a primary resource for any leave or accommodation, including Americans with Disabilities Act - Serves as the subject matter expert for leave of absence in alignment and under the general direction and guidance of HR leadership and the legal department.
  • Leads the interactive process through outcome/decision in each leave instance. Drives decisions and tactically executes consistent completion of the interactive process to determine accommodations and returns to work.
  • Provides support to teammates and managers in answering HR related questions and provides issue resolution - Proactively connect with teammates and managers to set expectations, assess teammate requests, and keep the teammate and manager fully aware of the status of the claim. Interpret leave and accommodation policies, in accordance with the applicable federal and state employment laws, to facilitate administration, respond to questions, and interface with carriers independently to solve complex problems.
  • Serves as the Program Administrator and works with the third-party administrator regarding escalated cases, compliance regarding the Business Requirements Document, Accommodation Review, and compliance with Company Policies and Procedures. - Administers the company's leave programs which will include reviewing disability status reports and partnering with third-party administrators to ensure payments are timely, payroll records are accurate, and statuses are updated accordingly. Collaborates with the HRBP team to effectively manage broad complex cases. Document information regarding leave cases and ensure consistent application of the department's leave of absence policies.
  • Prepares reports to analyze trends and follow up regarding return-to-work scenarios and status changes in CONA - Performs data integrity and compliance audits of benefits and leave of absence data. Provides necessary benefits and leave of absence reports as needed.
  • Monitors and collaborates with IT and the Master Data team regarding the Master Roster File Error Report from third-party vendor.

Knowledge, Skills, & Abilities

  • Knowledge of laws and regulations regarding leaves of absences including HIPAA, FMLA, USERRA, ADA, and Paid Parental Leave
  • Proficiency with MS Office suite (Word, Excel, PowerPoint, and Outlook)
  • Dedicate to providing a high level of service with a sense of urgency in responding to requests
  • Human Capital Management / Payroll Solutions Experience Preferred (which may include SAP HR)
  • Ability to organize and maintain effective relationships at all levels, internally and externally, and effectively problem solve
  • Exceptional organization, planning, persuasion skills, and teamwork.
  • Ability to interact respectfully with other teammates, professional staff, and/or external contacts to offer ideas, identify issues, obtain information, or deliver services.
  • Ability to address varying problems, requiring analysis or interpretation of the situation using direct observation, knowledge, and skills based on general precedents.
  • Dependable self-starter with a confident and mature disposition, able to work with sensitive information and maintain confidentiality. Ability to gather and analyze data and generate reports.
  • Ability to multi-task, work on multiple projects simultaneously, maintain thoroughness, accuracy, and attention to detail while meeting deadlines.
  • Ability to communicate effectively with teammates at all levels of the organization and works well under pressure and in a collaborative environment.

Minimum Qualifications

  • High school diploma or GED
  • Knowledge acquired through 1 to up to 3 years of work experience.

Preferred Qualifications

  • Bachelors or Associates degree in Human Resources or related field 
  • Certification as a Certified Leave Management Specialist (CLMS) preferred

Work Environment

Office Environment

Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.

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