Manager HR Shared Services in Charlotte, NC at Coca-Cola Consolidated, Inc.

Date Posted: 8/1/2022

Job Snapshot

Job Description

Requisition ID:  115286 

Posting Locations: Charlotte 

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  • Paid Training
  • Paid Time Off plus paid holidays
  • 401(k) with Company matching on a dollar-for-dollar basis
  • Employee Stock Purchase Plan (ESPP)
  • Group Health Insurance – Medical, Dental, Vision & Disability
  • Basic and Supplemental Life Insurance

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Job Overview

The Manager, HR Shared Services Team oversees both strategic and routine functions of the HR Shared Service team. This includes HR Service Center Operations, development and maintenance of all HR Policies and Procedures, management of the corporate relocation program, preparation of all severance agreements, and outplacement coordination, HR Compliance, and the management of the Case Management system. This role must continuously collaborate with leaders of other HR functions, legal, ISS, and all field leaders who require assistance. Works closely with other HR stakeholders and leads the team in actively supporting Consolidated HR culture.

Duties & Responsibilities

  • Manages, leads, and motivates a team to deliver results by communicating company goals and deadlines; engaging and developing teammates through effective performance management, coaching, and training; implementing continuous improvement methods while maintaining customer focus; and embodying company purpose and values to inspire servant leadership
  •  Actively promote a customer-focused team environment where confidentiality is second nature (employee data, situations, and conversations that may arise in the course of performing job duties)
  • Serves as a primary stakeholder in the HR Case Management Solution
  • Analyzes requests and inquiry data to identify trends and process improvement opportunities that build capacity and efficiency within the HR Service Center
  • Manages our teammate knowledge base content, the development of reference documentation, and training to ensure the Service Center’s readiness in responding to broad HR subject matter, accurately and consistently
  • Manages the coordination of relocation cases as needed to facilitate the movement of key talent throughout the organization
  • Recommends exceptions to current company policy for review and approval by HR Operations Director and Sr. VP HR
  • Manages the coordination of all severance agreements required as a result of performance management, organizational redesign, or any other compelling business reasons
  • Collaborates with legal, HRBPs, and payroll to ensure that all facets of the agreement are upheld by the company
  • Conducts benchmarking regarding company policies and procedures then recommends policy updates to remain aligned with the government and local regulations, external markets, and internal company culture to maximize teammate satisfaction
  • Manages company compliance activities including I-9 compliance, bulletin board postings, provision of data and employee information for legal cases, manage unemployment and employment verification requests
  • Provides HR data for company quality audits
  • Manages all third-party vendor relationships pertaining to HR Shared Services to ensure fulfillment of SLAs and adherence to budgets
  • Significant collaboration with all facets of HR inspiring a true ONE.HR team, with legal, ISS, quality, and leaders from every functional area in response to service requests and system maintenance
  • Other duties as assigned

Knowledge, Skills, & Abilities

  • 2 years of experience working in a high-volume contact center environment with progressive responsibility and 1 year of experience serving as a mentor or coach to others (1 year of experience inspiring and motivating a team preferred)
  • Functional knowledge of call center operation and related success metrics (HR service center preferred.)
  • Ability to select, coach, and develop team members
  • Knowledge of human resources, benefits, and payroll processes
  • Strong process orientation and project management skills
  • Big picture mindset, excellent problem solving, strong interpersonal skills, ability to prioritize work, interpret data, initiate and implement change
  •  Ability to manage and administer a broad range of tasks including resolving complex issues, complaints, and interpreting policies and procedures
  • Experience with HR systems and technology (e.g. SAP HR, Kronos, Case Management, etc.)
  • Desktop Computer, Document Center, Telephone, General Office Materials
  •  Normal physical effort associated with an office environment
  • Ability to manage many competing priorities in a fast-paced service environment

Minimum Qualifications

  • High school diploma or GED
  • Certification Requirements (Driver’s License, Professional Certification, etc.)

Preferred Qualifications

  • Knowledge acquired through 1 to up to 3 years of work experience
  • Bachelor’s degree (4 years)
  • PHR or SHRM certification preferred

Work Environment

Office environment 

Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.

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