Red Classic - Director Customer Excellence in Charlotte, NC at Red Classic

The Director, Managed Freight Operations is responsible for supporting Red Classic in directing managed freight operations and the primary functions of the role include overseeing managed freight operations for large scale, the complex customer(s) and supporting the engineering, development, and execution of managed freight solutions for the critical customer(s) while ensuring KPI trends are meeting targets. The Director, Managed Freight Operations will forecast and capitalize on changing market conditions and work independently to maximize performance and profitability and build and maintain cross-functional relationships not only within Red Classic but also across the customer(s) organization.

• Directs, leads, and motivates function to deliver results by communicating company goals, safety practices, and deadlines; engaging and developing teammates through effective performance management, coaching, and training; implementing continuous improvement methods while maintaining customer focus; and embodying company purpose and values to inspire servant leadership
• Oversees daily operations for the full life cycle of an order for a large-scale complex Customer. The final point of escalation all issues between multiple customers and internal functions such as field operations, brokerage, and planning
• Oversees the design and implementation of a strategic customer approach that reduces cost and increases customer satisfaction. This should include ongoing P and L monitoring, quarterly business reviews, standardized customer reporting, standardized customer communication routines, customer scorecard management, and other items that will drive a high level of customer satisfaction
• Establishes and monitors customer account-specific sops and KPI’s for both the Customer Experience and Customer operations team. These goals must drive high levels of employee engagement, satisfaction, optimal customer service, increasing operational efficiencies, and cost savings for both Red Classic and the customer
• Serves as subject matter expert and masters market trends, seasonality, and their impacts on costs to maximize company profitability

• Analytical
• Problem-Solving skills
• Planning and Organizational skills
• Time Management Expert in Microsoft Word Office Suite Sales Lead Generation,Negotiation Experience (preferred)
• Vendor Management P and L Experience (preferred)

• Bachelor’s degree (4 years)
• Knowledge acquired through 7 or more years of work experience
• 15-20 years transportation including account management, customer-facing, and operations experience 

• MBA or master’s degree in related field preferred

Office Environment