Red Classic - Manager RGM Customer Management in Charlotte at Red Classic

Date Posted: 9/14/2022

Job Snapshot

Job Description

Functional Area: RC Sales & Strategy 

Posting Locations: Charlotte 

Job Overview

This Manager, RGM Customer Management will work cross-functionally to lead efforts to increase revenue and maximize gross margin at Red Classic.  This position provides business insights to the Red Classic leadership team through ROI and scenario modeling and supporting executive-level presentations; leads customer strategy design and implementation to optimize revenue and profit performance; and works collaboratively with teams to implement new business.  This role will provide RGM and analytical support to the Red Classic Customer Management function and manage the Red Classic Forward 5 routine.

Duties & Responsibilities

  • Manages forecasting, tracking, and monitoring by driving dynamic forecast process for detailed volume and revenue metrics by following the business planning calendar
  • Prepares analysis on customer performance and presents results, solutions, and recommendations to Sr. Management by coordinating performance summaries and post-event ROI analytics
  • Completes and maintains standard management reporting and tools, and lead monthly business reviews with cross-functional partners by providing topline analytics and business insights
  • Works on special projects, ad hoc analysis, and initiatives
  • Implements continuous improvement methods while maintaining customer focus, and embodying company purpose and values to inspire servant leadership

Knowledge, Skills, & Abilities

  • Attention to detail, multitasking ability, great customer service, and team player values, strong organization and written, verbal communication skills
  • Strong analytical, project management, and time management skills
  • Ability to influence and collaborate cross-functionally
  • Data management and data manipulation across Microsoft Office suite (Excel) and in-house systems
  • Self-motivated
  • RGM experience preferred

Minimum Qualifications

  • Bachelor’s degree
  • Knowledge acquired through 5 to 7 years experience

Preferred Qualifications

  • Bachelors degree in Finance, Accounting, Business, or Marketing

Work Environment

Office environment

Red Classic Transportation is an Equal Opportunity Employer.

Job Requirements


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