Liability Claims Sr Manager in Charlotte, NC at Coca-Cola Consolidated, Inc.

Date Posted: 3/17/2021

Job Snapshot

Job Description

Requisition ID:  14034 

Posting Locations: Charlotte 

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Job Overview

The Senior Manager is responsible for providing daily support and management of all auto liability, general liability, and product liability claims. Additional responsibilities include Aviation, Cyber, and Property claims that may arise on an infrequent basis. This position works daily with our Third-Party Claims Administrator to review requests for reserving and settlement authority, along with working with our Safety Loss Prevention Managers to make certain we are completing detailed investigations into all claims. The Sr Manager is responsible for conducting quarterly claim reviews with our Third-Party Claims administrator and engages with our excess carrier to ensure reporting of claims that meet certain criteria. Liability claims can be sensitive in nature and can expose CCCI to unfavorable Brand, Public Relations, and Customer outcomes.



Duties & Responsibilities

  • Implements all matters of the Workers Compensation Program, including claim investigations, tracking, settlement review, and litigation recommending loss control strategies; instructing the organization on workers’ compensation issues
  • Establishes standards and procedures for all matters relating to workers’ compensation and ensures the conformance to applicable laws and regulations while maintaining a high level of customer service
  • Reviews and approves reserves or the amount of money set aside to pay out our anticipated financial obligation for Worker’s Compensation claims that are greater than $25,000
  • Supervises the management of employee injury cases; investigate or oversee the investigation of claims; develops strategies to handle specific cases in consultation with the appropriate parties; approves all settlements and denials
  • Manages, leads, and motivates a team to deliver results by communicating company goals and deadlines, safety practices, engaging and developing teammates through effective performance management, coaching, and training; implementing continuous improvement methods and embodying company purpose and values to inspire servant leadership
  • Collaborates with legal counsel and claim handlers on complicated claims and stays abreast of trends and innovations in the field of workers’ compensation administration and keeps current on legislative and regulatory issues at the State and Federal level
  • Participates in budget preparations and monitors expenditures; determines the extent of the organization’s liability; recommends and negotiates claim settlements; establishes reserves for anticipated costs on cases
  •  Updates Market Units on reserve increases and settlements in excess of $10,000


Knowledge, Skills, & Abilities

  • Experience in various claim positions including supervision and management of claim adjusters
  •  Attention to detail, strong communication, and writing skills, ability to multi-task, be a problem solver, and strong negotiation skills
  • Ability to prioritize and analyze complex claim issues
  • In 2019, liability claims accounted for balance sheet liabilities of ~$7.5 MM program. Each coverage line has various deductible levels ranging from 500,000 to $2MM dollars


Minimum Qualifications

  • Bachelor’s degree (4 years in Management, Business, Risk Management or other business or Legal degrees)


Preferred Qualifications

  • Knowledge acquired through 5 to up to 7 years of work experience
  • A claims designation is desired but not required, Associate Risk Mgt. (ARM) or Associates in Insurance claims (AIC)


Work Environment

Office environment 

Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.

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