TCOS Customer Onboarding Specialist in Charlotte, NC at Coca-Cola Consolidated, Inc.

Date Posted: 11/17/2022

Job Snapshot

Job Description

Requisition ID: 131725 

Posting Locations: Charlotte 

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  • Paid Training
  • Paid Time Off plus paid holidays
  • 401(k) with Company matching on a dollar-for-dollar basis
  • Employee Stock Purchase Plan (ESPP)
  • Group Health Insurance – Medical, Dental, Vision & Disability
  • Basic and Supplemental Life Insurance

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Job Overview

The  Customer Ambassador Onboarding fully supports newly created FSOP and National Retail Sales (NRS) accounts and is responsible for end-to-end set-up before outlet myCoke active adoption. This includes, but is not limited to customer relationship management, field team partnership and collaboration, account management, channel selling strategy execution, equipment coordination, process education, the myCoke adoption process, and evolving administrative tasks. The CCC Specialist Customer Onboarding is a strategic sales professional with thought leadership that balances customer service with business needs and still drives results. This position cultivates relationships and communicates well at all levels, and works closely with field sales and support teams to ensure execution standards, sales goals, and myCoke active adoption targets are met. Since the role is still subject to functional changes, the ability to adjust to task variation is a must.

Duties & Responsibilities

  • Customer Relationship Management: coordinates sales and operations activities and communicates delivery and equipment service timelines and logistics relative to the news outlet
  • Serve as the primary point of contact for all new outlet needs and issue resolution through stated new outlet timeline or myCoke active adoption (whichever comes first)
  • Cross-functional collaboration with various sales and operational areas (sales, delivery, schedules, equipment services, etc.) to coordinate timely, accurate, and productive initial, replenishment orders; manage Field requests and recurring communication to the Field regarding open items and to-dos
  • Administrative tasks to create and optimize new outlet set-up for National Retails Sales and customers of the like, using Club Coke Platform and, or Launchpad; Manage and process email correspondence from Field Partners
  • In charge of myCoke education, demonstrations, and tasks of the like to influence a superior active adoption process
  • Identify channel selling opportunities and account productivity gaps; deliver against sales targets; course-correct account through education and field partnership, as needed
  • Identify and track Market Unit trends and challenges related to the customer onboarding process; articulate creative strategies for resolve

Knowledge, Skills, & Abilities

  • 6 months of previous experience in FSOP, CCC Sales at CCCI is required
  • Excellent written and verbal communication skills in dealing with ISRs, Customers, Sales, and Operations personnel daily
  • Ability to engage management, decision makers, and influencers at a variety of levels
  • Proven comprehension and demonstration of CCCI processes and procedures
  • Strong use of influencing skills, with the ability to gain customer buy-in, agreement, and commitment
  • Ability to work well independently and as part of a team
  • Proven sales and customer service skills
  • Superior time management, planning, and organizational skills, with the ability to handle multiple projects simultaneously, are required
  • Proficient with Sharepoint, MS Word, PowerPoint; Tableau a plus
  • This position interacts with teammates, business partners, and various members of leadership within Sales and Operations

Minimum Qualifications

  • High school diploma or GED
  • Knowledge acquired through up to 12 months of work experience

Preferred Qualifications

  • High school diploma or GED
  • Knowledge acquired through up to 12 months of work experience

Work Environment

Office Environment

Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.

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