Technical Training Manager - Equipment Services in Monroe, NC at Coca-Cola Consolidated, Inc.

Date Posted: 11/19/2022

Job Snapshot

Job Description

Requisition ID: 132213 

Posting Locations: Monroe 

Pay Range: [[$71,000]] - [[$90,000]], depending on experience

Rate Frequency: Salaried 

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  • Paid Training
  • Paid Time Off plus paid holidays
  • 401(k) with Company matching on a dollar-for-dollar basis
  • Employee Stock Purchase Plan (ESPP)
  • Group Health Insurance – Medical, Dental, Vision & Disability
  • Basic and Supplemental Life Insurance

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Job Overview

We are currently seeking an experienced Technical Training Manager to join our dynamic Equipment Services team!  This is a field-based Training Manager position. 

Facility location:  Monroe, NC.  Will occasionally travel between other facility locations located in our Southeastern and Mid-Atlantic footprint.  

The Corporate Training EQS Manager is responsible for reviewing, documenting, optimizing, and delivery of end-user training on business policy, processes, procedures, and IT systems. This role also acts as SME and key business process owner overseeing process optimization, documentation, updating, and end-user training. This individual is responsible for designing and delivering effective Learning and Development programs for all levels of EQS personnel in a confident, professional manner and in accordance with company values. This position will work closely with ISS and provide backup and additional support to the Equipment Services Business Systems Analyst and Equipment Services Business Support Analysts. This position will be required to provide documentation, project updates, training summaries, and reporting to EQS leadership.

Duties & Responsibilities

  • Maintains accountability for the delivery of capability training curriculums from inception to completion, the identification of training needs, and the creation of programs to effectively resolve specific problems and leverage best practices
  • In charge of new training trends, and varying platforms; facilitation of course material, hands-on training, and skills assessment by Classroom, 1 on 1, on the Job site, remote, and e-learning
  • Administers business process, policy, and procedure documentation and optimization
  • Oversees standardization, compliance, review, update, and communication of policies, process, and procedure documents
  • Maintains training records, facilitate and schedule communications with Management and stake-holders
  • Serves as back-up to Business Systems Analyst supporting business systems error correction, end-user support, and IT system testing and documentation
  • Provides reporting, project, or general business support as needed
  • Serves as departmental Subject Matter Expert on business processes and IT system functionality
  • Oversees content management through the creation, updating of training content, documents, videos, processes, and curriculum to ensure everyone is trained consistently and in adherence to safety, company, OEM, and regulatory requirements

Knowledge, Skills, & Abilities

  • Excellent planning, organizational, and communications skills with high attention to detail required
  • Prior experience with adult learning or delivery of the technical curriculum is preferred
  • Excellent problem-solving skills are required
  • Must be able to quickly learn new processes and convey ideas to all levels of learners
  • A high degree of knowledge of Microsoft Office (Outlook, PowerPoint, SharePoint, Excel) is required
  • Must be able to establish and maintain good working relationships, effectively influence, and develop others and maintain a confident, positive professional demeanor following company values
  • Incumbent must be able to maintain effective, influential working relationships across business functions and present a positive, professional demeanor

Minimum Qualifications

  • College study in Business, IT systems, Project Management or Education
  • 3+ years of work experience in a similar industry or IT training, support position is acceptable
  • A valid driver’s license and clean driving record are required

Preferred Qualifications

  • Knowledge acquired through 3 to up to 5 years of work experience

Work Environment

Office environment 

Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.

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