Vice President Center of Support in Charlotte, NC at Coca-Cola Consolidated, Inc.

Date Posted: 11/14/2022

Job Snapshot

Job Description

Requisition ID: 134703 

Posting Locations: Charlotte 

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  • Employee Stock Purchase Plan (ESPP)
  • Group Health Insurance – Medical, Dental, Vision & Disability
  • Basic and Supplemental Life Insurance

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Job Overview

The Center of Support provides the overall support for CCCI’s Sales Operations and Equipment Service teams in the areas of customer service and sales for our current and future customer base.

The Vice President, Center of Support provides strategic direction, prioritizes, and manages short-term and mid-term operations to ensure on-time, on-budget, completion of projects and initiatives while meeting performance metric expectations. This position reports to the Senior Vice President, Center of Support with alignment and key collaboration with the Senior Vice President, Sales and Service and Senior Vice President, Equipment Services. This role provides overall leadership strategy for the day-to-day management and leads a team of Directors, Senior and Mid-level managers, business analysts and has indirect responsibility for other supporting roles at the Center. This role collaborates with executive leadership to develop and meet company sales and customer service goals while providing expertise in operational process and systems.

The Center supports CCCI’s Food Service OnPremise and small format Home Market customers through virtual selling and service. This role also is responsible for onboarding new customers, prospecting new Food Service OnPremise customers and for planning and scheduling all equipment service activities. Provides oversight of best practice management, KPIs, and analytical processes used to report, predict, understand, and influence the operational performance of the Center of Support.

Lastly, this organization is a key pipeline for diverse talent within CCCI. This role creates a culture of success by developing a strong, sustainable team through a strategically developed talent management plan that attracts, engages, trains, develops, rewards, and retains top talent.

Duties & Responsibilities

  • Develops and executes the Annual Business Plan for the Center of Support and specifically meets the payroll budget plan (highest priority); meets/exceeds total operating expense for the total team, while interacting with the business to develop and execute long-term strategies for sales growth and service levels.
  • Achieves budgeted Volume, Revenue and Dead Net Gross Selling targets, including quarterly incentives and sales initiatives, ensuring consistency in procedures, performance measurement, and operating objectives, according to developed plans.
  • Develops Management Team and Self; builds effective leadership routines and standards, empowers leaders, and leverages learning resources, platforms, and forums to enhance business acumen.
  • Increases team engagement; demonstrates and implements actions and activities that drive overall buy-in to Purpose & Culture; enhances morale, creating an indirect relationship to improved performance and efficiencies.
  • Develops the short-term and long-term operating strategy for The Center of Support including identifying opportunities within other functions that could benefit from TCOS resources.

Knowledge, Skills, & Abilities

  • Knowledge and execution on the critical KPIs needed to successfully implement and achieve goals.
  • Proven leadership skills and ability to lead cross-departmental teams unified in consistent execution.

Minimum Qualifications

  • 10+ years experience in Sr. Director-level or above roles within direct store delivery organizations or related industries.

Preferred Qualifications

  • Bachelor’s degree
  • Experience in a large Contact Center environment (150+ employees)

Work Environment

Office environment

Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.

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