The Center of Support (TCoS) Business Analyst in Charlotte, NC at Coca-Cola Consolidated, Inc.

Date Posted: 9/27/2022

Job Snapshot

Job Description

Requisition ID:  112646 

Posting Locations: Charlotte 

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Job Overview

The Center of Support (TCoS) Business Analyst will report results and provide analytical insights and recommendations for functional and operational areas within TCoS, including but not limited to sales execution and staff allocation, e-Commerce, Marketing and customer behaviors.  Also included are ad hoc TCoS and Field Sales support projects. This position will have responsibility for field visit planning processes, which may include the creation of new business and proactive visit plans for Local Sales Representatives or Customer Development Managers. The Center of Support Business Analyst identifies, evaluates, recommends, and implements essential work to drive sales productivity (TCoS and Field). This will include planning, reporting, quota and key metric setting and management, sales process optimization, sales program implementation, management of sales activity and data processes, and working with business and technology concerns to maximize effectiveness and mitigate inefficiencies.  This position cultivates relationships at all levels and will work closely with TCoS Sr. Leadership, FSOP Leadership, as well as various internal, external stakeholders and business partners to ensure company objectives and goals are applied and met.



Duties & Responsibilities

  • Successfully engage and support multiple initiatives, projects, with varying complexity and competing priorities
  • Analyze customer data and segment performance; identify levers to drive profitable growth and optimize operational expense; provide insights to TCoS and field leadership through analysis of sales activities
  • Create, review and distribute routine and recurring reports to TCoS, Field Sales, and Operational teams or others, as directed by senior leadership (on behalf of The Center of Support)
  • Complete ad-hoc and confidential project requests as provided by senior COS leadership; focus on process and continuous improvement for core projects through automation and process enhancements
  • Collaborate with various business areas to develop report requirements related to TCOS; partner with the field to identify and analyze functional requirements related to BA support
  • Work cross-functionally to deliver effective visit plans and sales activities to the FSOP team. Configure, update and analyze sales reports and activity logs from the launchpad to optimize visit plan strategy and align to TCOS activities; SME for the database and associated tools relative to the visit plan.
     


Knowledge, Skills, & Abilities

  • Transparent communication when making critical decisions that impact employees, contact center, customers, and our business partners
  • Advanced knowledge of PowerPivot, MS Excel or comparable analytical tools; familiarity with Dashboarding, and SQL a plus
  • Highly proficient in Microsoft Suite, specifically Excel, PowerPoint, and SharePoint 
  • Analytical thought leadership, creativity, and problem-solving skills are required
  • The ability to draw insights from data and develop recommendations for action is a must
  • Detail-oriented, self-starter; highly motivated and proactive; superior time management and organizational skills with consistency
  • Reliable team-player capable of working independently and with extended autonomy
  • The ability to adjust to role ambiguity and task variation
  • Highly effective communication skills and the ability to deliver communication at all levels, including technical and non-technical audiences, are required
  • To be successful in this position a person needs to be highly analytical, a self-starter, a thought leader, an excellent communicator, analytically curious and possess a passion for data and insights
  • The ability to make critical decisions by fact-finding and weighing options independent of direct supervision is required
     


Minimum Qualifications

  • High school diploma or GED (BA/BS preferred)
  • Knowledge acquired through 3 to up to 5 years of work experience
  • Contact Center experience (preferred)


Work Environment

  • Office Environment
  • Varied Remote Work Schedule

Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.

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